Senior Customer Care Representative

Customer Service Expertise: Successfully managed customer interactions at Pascasio, resolving inquiries and concerns with professionalism and efficiency.
Product Knowledge: Leveraged extensive product knowledge and interpersonal skills to enhance customer satisfaction and loyalty.
Cultural Sensitivity: Demonstrated effective communication with a diverse clientele, ensuring a positive experience for all customers.
Transcription Skills: Utilized specialized transcription software to accurately transcribe spoken Swedish audio content, maintaining precision in spelling, grammar, and punctuation.
Data Annotation: As an Image and Text Annotator, added descriptive labels and tags to images and text data, improving organization and searchability.
Technical Proficiency: Proficient in remote communication, with fast typing skills of 45 wpm and strong computer proficiency.
Educational Background: Graduated from Cebu Institute of Technology-University, providing a solid foundation for various roles, including accounting experience pursued in late 2023.
Commitment to Quality: Attention to detail in all tasks, ensuring high-quality outcomes in customer service and data management.
Adaptable and Ready: Eager to bring my skills and experience to contribute to team success