Customer Service Representative and IT admin
- Location
- Canada
- Rate, USD
- $18 / hour
- Work schedule
- Full Time, Contract, Part Time,
- Language skills
- Bengali, English, Hindi
- Available for Hire
- Yes
About me
I am a dedicated professional with a unique blend of customer service expertise and a technical background in Computer Science and Engineering. Based in Scarborough, ON, I holds a Bachelor’s degree in Computer Science & Engineering from Daffodil International University and has accumulated over three years of experience in various customer-focused roles. Known for my warm demeanour and problem-solving abilities, I have excels in creating positive experiences for customers while handling challenges with patience and professionalism. background also includes a role as a Computer Science Teacher and IT Coordinator, where I combined my technical skills with a knack for communication, supporting students and staff with IT solutions. My commitment to excellence and adaptability make myself a valuable asset to any team, especially in roles that require empathy, clear communication, and a customer-first approach.
Professional area
Skills
AdminAdministrationAdministrative AssistantBusiness DevelopmentCCommunication skillsComputer SkillsCreativityCustomer and Client SupportCustomer CareCustomer ServiceData EntryEmailEmployee EngagementGoogle AppsGoogle DocsGoogle FormsHTML/CSSITMicrosoftMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOffice AdministrationPhone EtiquetteSocial Media MarketingStrong CommunicationTechnical Support
Education
- 2016-2020 Bachelor’s of Computer Science and Engineering @ Daffodil International University
Experience
- August 2024- Present Customer service representative @ Longo’s
• Greet and welcome guests, ensuring a positive first impression.
• Accurately take and prepare customer orders, focusing on quality and customer satisfaction.
• Maintain and manage the Floral section, ensuring product availability and presentation.
• Operate cash register and handle POS transactions efficiently.- May 2021 – April 2024 Computer Science Teacher & IT Coordinator @ SFX Greenherald International School
Managed the IT infrastructure and resolved technical issues for students and staff.
• Conducted computer science classes, enhancing students’ technical skills.
• Ensured data security and maintained a safe, organized classroom environment.- January 2020 – April 2021 Front of House Associate @ Pizza Hut , Bangladesh
Provided excellent customer service by greeting guests and managing their orders.
• Maintained the Pizza Station, ensuring cleanliness and operational efficiency.
• Handled cash register and POS transactions with accuracy.- April 2019 – December 2019 Customer Service Representative @ Mobicare Technologies
Managed incoming customer calls, addressing service questions and concerns.
• Organized and maintained customer orders, ensuring accuracy and timely service.
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