Customer Support Specialist

Support customer’s enquiries, product/service concerns and technical issues, cloud software and associated hardware. Access and update customer’s accounts through computer-based systems. Take calls/emails and chats on user’s inquiries and complaints. Use and maintain software and database appropriately.

Execute the recruitment process (screening, conducting interviews, language evaluation) and meet the recruitment needs within multiple projects. Organizing and coordinating recruitment and selection activities according to company standards. Preparing various job ads in line with job descriptions and preliminary agreed criteria for selection. Maintaining the company’s database.

Review and evaluate complaints as per Standard Operating Procedure (SOP). Assist with Medical Device Reporting. Assist with reportable investigations. Document and maintain records of all complaint investigations in accordance with domestic and worldwide international regulations. Complete all required customer complaint related documentation in an accurate, professional and timely manner. Support internal, external, and third-party audits. Perform routine complaint system data entry, documentation, and administrative tasks. Assume and perform other duties as assigned.

Answers incoming calls, places outbound calls, and responds to emails and social media requests in a timely manner; clearly documenting all correspondence in company CRM. Supports multiple lines of business in line with strategic Company priorities. Provides guidance to Dexcom Customers/Patients with regards to product offerings and e-commerce platform usage. Utilizes Salesforce / Genesys for incoming workload handling. Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients.

Representing products to business clients, using CRM system to send offers, negotiating by mail and telephone. Searching for new clients suitable to the business model (prospecting). Performing market analysis. Communication and collaboration with other departments in the company.

Manage online and phone reservations. Welcome guests upon their arrival and assign rooms. Perform all check-in and check-out tasks. Register guests collecting necessary information (like contact details and exact dates of their stay). Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

Collecting, sorting and distribution of post items and advertising materials.

Receiving clients to test and appraisal precious metals with special equipment.

Greeting and assisting customers, ensuring the store’s stock is constantly replenished, receiving eventual complaints.