Customer Service | Scheduler

contract

Contract

* First line of contact for client | customers inquiries, bookings | reservations, complaints.
*Proactively identify issues before they escalate by monitoring flight status leading to overall smoother client experience.
*Maintained high levels of accuracy in data entry.
*Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.

*First line of contact for clients’ inquiries, reservations, payments, bookings, complaints and anything clients may need while staying at the hotel.
* Increased hotel revenue by effectively upselling room
upgrades, amenities, and additional services.
* Improved front desk efficiency by maintaining
organized records of guest reservations, payments, and special request.

*Maintained strong relationships with guests,
addressing concerns promptly and effectively to ensure
repeat business.
*Ensured smooth communication between
departments by relaying important information about
guest preferences or special requests in a timely
manner.
* Balanced daily cash drawer accurately, minimizing
discrepancies and ensuring proper accounting
procedures were followed.