Customer support agent

❖ Allocated unique document numbers to internal documents and incoming external documents and tracked in the database.
❖ Coordinated document exchange between departments, contractors, suppliers and customers.
❖ Scanned, filed and transmitted various documents and adhered to digital filing procedures.
❖ Carefully reviewed all documents and reports for completeness and accuracy.
❖ Monitored due dates and deadlines and worked to submit all documents on time or early.

❖ Arranged travel accommodations for groups, couples, executives and special needs clients.
❖ Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
❖ Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
❖ Booking domestic & international air fare on portals & Galileo.
❖ Confirm flight information with the Airlines.
❖ Issue & reissue tickets & process all credit card transactions & refunds.

❖ Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
❖ Restocked, arranged and organized merchandise in front lanes to drive product sales.
❖ Reviewed and resolved differences between accounting information and cash drawer.
❖ Processed POS transactions, including checks, cash and credit purchases or refunds.
❖ Checked prices for customers and processed items sold by scanning barcodes.

❖ Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
❖ Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
❖ Verified accuracy of daily cashier batches by checking receipts, checks and cash.
❖ Receive branch supply orders and ensure prompt delivery of required stock.
❖ Maintain inventory of all current stock and supplies.