Customer Service Agent
- Location
- Thailand
- Rate, USD
- Not specified
- Work schedule
- Full Time, Contract,
- Language skills
- English, Thai
- Available for Hire
- Yes
About me
Dynamic and adaptable professional with 3 years of experience in the service field, seeking new challenges and opportunities in a different sector. Good coordination skills, a strong ability to listen, and a deep understanding of work requirements. Eager to learn and embrace new skills to achieve personal and professional growth.
Professional area
Education
- 2016-2020 Bachelor of Business in Hotel and Tourism Management. @ Kasetsart University
Experience
- 01/Apr/2021-31/Oct/2024 Customer Service Agent @ Sunday Ins
– Answer incoming calls and online platform (Line OA/Facebook Messenger)
– Provide information about products
– Respond to inquiries, resolve issues, and offer appropriate solutions to customers
– Coordinate with relevant departments to resolve customer concerns
– Record customer interactions and issues in the company’s system
– Follow up and update customers on the status of their inquiries or requests- Jan-Mar 2020 Guest Service Agent (Trainee) @ Mövenpick Hotels Sukhumvit 15 Bangkok
I have an experience as a Guest Service Agent Trainee, I assisted with guest check-ins and check-outs, handled guest inquiries and small requests, and coordinated with other departments, while also learning the hotel management system and improving my English skills through frequent interactions with international guests.
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