Customer Experience and Sales Specialist

Location: United States
Rate, USD: Not specified
Work schedule: Full Time,
Links: —
Language skills: English
Available for Hire: Yes

About me

I am a results-driven customer experience and sales specialist with over 4 years of experience in service, team leadership, and account management. My expertise lies in CRM systems, QuickBooks, and building customer loyalty through effective communication and resolution. I thrive in fast-paced environments and am passionate about delivering exceptional service to clients.

Throughout my career, I have developed strong skills in customer service and retention, team leadership and training, and sales strategy execution. I have a proven track record of managing B2B accounts and consistently exceeding sales targets. My ability to resolve conflicts and problems efficiently has been a key factor in my success.

In my current role as a Customer Experience Coordinator at Marshalls, I lead a front-end team to ensure prompt and personalized service. I also train associates on customer interaction and loyalty programs, and I am responsible for resolving escalations while maintaining store appearance.

Previously, I worked as an Independent Field Adjuster’s Assistant, where I scheduled property inspections and coordinated depositions. My experience as a Sales Account Manager at Vinyl Doctor Systems involved managing over 50 B2B accounts and generating estimates and invoices using QuickBooks.

I have also held positions in sales and customer service, where I honed my skills in handling high call volumes and upselling services. My background in animal care and food service has further developed my ability to work under pressure and maintain high standards of quality and care.

Professional area

Customer Support Sales

Skills

Client Management Conflict Resolution CRM Customer Service Lead Generation Microsoft Office Problem Solving Quickbooks Team Leadership

Education

2017 Diploma @ Seminole Ridge Community High School

Experience

May 2024 – Present Customer Experience Coordinator @ Marshalls: Lead front-end team to ensure prompt, personalized service. Train associates on customer interaction and loyalty programs. Resolve escalations and maintain store appearance.
April 2022 – Present Independent Field Adjuster's Assistant @ Coastal Adjustment Services: Schedule and organize property inspections with insured clients. Coordinate depositions and pre-depositions via Outlook and telephone communication. Compile and maintain invoices, time logs, inspection photos, and reports. Liaise with county officials to obtain property appraisals, permits, and public records.
May 2021 – Aug 2024 Sales Account Manager @ Vinyl Doctor Systems: Managed 50+ B2B accounts, consistently exceeding targets. Generated estimates/invoices using QuickBooks. Handled 90+ calls/day, updating CRM and streamlining communication.
May 2020 – May 2021 Sales Representative @ Inktel: Handled high call volumes, resolved issues, and upsold services.
Aug 2019 – May 2020 Animal Lab Technician @ Meridian Bioscience: Monitored animal health and followed lab safety procedures.
May 2018 – Aug 2019 Kennel Technician @ Big Dog Ranch Rescue: Cared for 30+ rescue dogs and supported adoptions.
May 2017 – Apr 2018 Crew Member @ Taco Bell: Maintained food quality and assisted during high-volume shifts.