Bilingual Customer Support Professional
- Location
- Colombia
- Rate, USD
- $12 / hour
- Work schedule
- Full Time,
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
Soy un profesional bilingüe motivado en atención al cliente, con más de 4 años de experiencia en soporte al cliente y ventas, destacando mi capacidad para construir relaciones sólidas y resolver problemas eficientemente. Mi dominio del inglés y el español, junto con una sólida configuración técnica, me permiten ofrecer un rendimiento excepcional en entornos de trabajo remoto. Tengo un historial comprobado de superar objetivos y asegurar la satisfacción del cliente.
Professional area
Education
- May 2019 to Feb 2023 Master’s Degree in Bilingual Education @ University of Mexico
Experience
- Abril 2023 – Febrero 2024 Healthcare Support Coordinator @ GASPY Home Health
Mantuve constante comunicación con las familias de los pacientes durante las hospitalizaciones, coordinando planes de atención y horarios terapéuticos, asegurando el cumplimiento de las recomendaciones médicas.
- Febrero 2021 – Abril 2023 Customer Service & Sales Representative @ TASKUS – Worldwide
Vendí kits de ADN, brindando soporte a clientes globalmente. Fomenté relaciones más allá de las transacciones, hice seguimientos, solucioné problemas y renové suscripciones. Aseguré una experiencia de cliente excepcional y un alto nivel de satisfacción.
- Junio 2020 – Diciembre 2021 Customer Support Representative @ ABC Healthcare
Resolví más de 80 problemas de clientes semanalmente, logrando una calificación de satisfacción del 95%. Además, entrené a nuevos miembros del equipo en protocolos de comunicación y sistemas.
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