Head of Operations and Project Management
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
Highly organized professional with 10+ years of experience supporting C-level executives in fast-paced, high-pressure environments. Adept at managing complex calendars, coordinating domestic and international travel, preparing polished presentations, and serving as a trusted liaison between leadership teams and stakeholders. Known for anticipating needs, maintaining confidentiality, and delivering seamless, proactive support that enables executive focus and organizational efficiency. Strategic Planning & Execution, Cross-Functional Leadership, Executive Communication & Reporting, Process & Systems Design, Organizational Alignment, Internal Culture & Rituals, OKR / KPI Tracking & Analysis, Stakeholder Management, Change Management.
Education
- 2004/2009 Certified Sommelier @ University of Central Florida, Rosen College of Hospitality Management
- 2008/2009 Honors: ETA SIGMA DELTA @ Le Cordon Bleu Culinary Academy
Experience
- August 2019 – October 2024 Head of Operations and Project Management @ Decision Counsel
Served as a strategic thought partner and force multiplier to the CEO during a period of rapid scaling, aligning executive priorities and managing sensitive, high-impact projects.
- October 2024 – April 2025 Consulting Wine Director / Cellar Master @ Albany Bahamas
Created scalable systems for multi-outlet wine program management at a luxury resort.
- April 2019 – September 2020 Account Specialist @ Empson USA
Managed 100+ high-value client accounts and opened multiple new business partnerships monthly.
- May 2018 – May 2019 Beverage Director @ Charlie Palmer Steak, Spyglass Lounge, Archer Hotel
Led beverage operations, staff training, and guest experience across three luxury outlets.
- July 2016 – May 2018 Assistant General Manager / Sommelier @ Cut by Wolfgang Puck
Oversaw a team of 60+, handling scheduling, payroll, training, and service quality.
- 2021–2022 Data Analytics Consultant @ Wells Fargo
- 2015–2016 General Manager/Sommelier @ A Voce
- 2014–2015 Sales Partner @ Verity Wine Partners
- 2012–2013 Sommelier/Floor Supervisor @ Babbo Ristorante
- 2011–2012 Head Sommelier @ Otto Enoteca
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