Sales Engineer
- Location
- Canada
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, French
- Available for Hire
- Yes
About me
I am a dedicated Sales Engineer with a strong background in delivering bilingual product demos, webinars, and training sessions. My role involves acting as a subject matter expert to support client adoption, ensuring that I translate business needs into customized technical solutions. I partner closely with engineering, product, and support teams to resolve complex technical issues and facilitate seamless implementation. My experience includes conducting QA testing, logging and tracking bugs, and coordinating with developers to prioritize fixes. I am committed to guiding customers through onboarding and system migration, ensuring a smooth transition from our legacy platform to Prividox. My focus is on providing ongoing post-implementation support to drive client satisfaction, retention, and product optimization. In my previous role as a Tech Support specialist, I served as the primary contact for technical support requests, ensuring prompt and effective resolutions while documenting support processes and creating knowledge base articles.
Professional area
Education
- May 2023 Masters of Science in Software Development @ Boston University
GPA: 3.21/4.0
- May 2021 Bachelor of Business Administration with concentrations in Finance, Marketing and International Business @ University of Wisconsin - Superior
GPA: 3.79/4.0; Magna Cum Laude; Dean’s List
Experience
- Aug. 2023 – Present Sales Engineer @ Oproma
Deliver bilingual product demos, webinars, and training sessions, acting as a subject matter expert to support client adoption. Act as a technical liaison between sales and clients, translating business needs into customized technical solutions. Partner with engineering, product, and support teams to resolve complex technical issues and support seamless implementation. Conduct QA testing in the development environment, logging and tracking bugs, and coordinating with developers to prioritize fixes. Guide customers through onboarding and system migration from our legacy platform to Prividox, ensuring a smooth and efficient transition. Provide ongoing post-implementation support to drive client satisfaction, retention, and product optimization.
- Aug. 2022 – Aug. 2023 Tech Support @ Oproma
Served as the primary contact for technical support requests and client interactions, ensuring prompt and effective resolutions. Documented support processes and created knowledge base articles. Ensured customer satisfaction by providing clear communication, follow-ups, and resolution tracking. Guided users through step-by-step solutions and escalated complex issues to higher-level support or engineering teams. Collaborated with product, QA, and development teams to report bugs, test patches, and validate technical fixes. Generated full data archives for clients to meet Government of Canada (GoC) regulatory compliance requirements.
- Jul. 2021 – Aug. 2022 Investment Specialist @ Financial Horizons
Reviewed and processed investment applications, ensuring SLA compliance and accuracy in WealthServ. Coordinated with advisors for missing information, submitted wire order confirmations, and managed transfers. Executed trades, maintained up-to-date records, and responded to client inquiries.
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