Customer Support Representative
- Location
- Slovenia
- Rate, USD
- Not specified
- Work schedule
- Full Time, Temporary,
- Language skills
- Bulgarian, English
- Available for Hire
- Yes
About me
I’ve worked in customer support using tools like Salesforce and Zendesk to help people through chat, email, and phone. I focus on staying calm and clear, especially in stressful situations, and always try to make someone’s day a little better. I enjoy learning new things and developing my skills.
Professional area
Education
- SEP. 2012 - JUNE 2016 High School Diploma in Confectionery @ Professional High School of Tourism "Prof. Dr. Assen Zlatarov"
Experience
- OCT 2024 - FEB 2025 Customer Support Agent @ Concentrix
Delivered multichannel support using Salesforce, including phone,
email, and chat.
Resolved customer issues related to product orders, returns, and
delivery delays.
Delivered calm and empathetic support to effectively resolve
escalation situations, enhancing customer satisfaction.- NOV 2023 - JAN 2024 Customer Support Agent @ 60K
Responded to shipment-related customer inquiries, including delayed
and missing orders.
Provided calm and effective communication during escalated
situations.
Maintained a high level of professionalism in a fast-paced remote
environment.- JAN 2019 - 2020 Shop Assistant @ Marian S-13
Assisted customers in product selection, checkout, and overall
shopping experience.
Processed orders and ensured a clean, organized, and
customer-friendly environment.- JUNE 2018 - DEC 2019 Customer Support Agent @ TELUS International
Supported clients with visa application processes and embassy-related
issues.
Maintained accurate records and documentation with strong attention to
detail.
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