Customer Service

Location: Spain
Rate, USD: $15 / hour
Work schedule: Full Time, Contract, Part Time,
Links: —
Language skills: English, Spanish
Available for Hire: Yes

About me

Detail-oriented and empathetic professional with a strong foundation in legal assistance and a passion for client-centered communication. With hands-on experience in personal injury and immigration law, I bring a sharp eye for detail, a deep understanding of sensitive client matters, and a proven ability to manage information efficiently using CRM systems. My excellent interpersonal, verbal, and written communication skills allow me to connect with clients quickly and effectively, ensuring they feel heard and supported from the very first interaction. Tech-savvy and organized, with proficiency in Microsoft Office and a mindset focused on clarity, compassion, and results. Excellent verbal and written communication, active listening and empathy, conflict resolution, bilingual professional phone and email etiquette. Developed cross-cultural communication skills and a strong understanding of international market dynamics. Completed coursework in business strategy, economics, supply chain management, and international law. Worked on team-based projects that simulated real-world global business challenges and solutions. Trained in effective language instruction methodologies for non-native English speakers. Gained practical experience in lesson planning, classroom management, and language assessment. Developed strong skills in teaching grammar, vocabulary, speaking, listening, reading, and writing.

Professional area

Admin & Virtual Assistant Customer Support

Skills

Active Listening Bilingual Business Strategy Conflict Resolution Customer Service Empathy Interpersonal Skills Supply Chain Management

Education

2011-2014 Bachelor of International Administration @ Universidad Católica
2020-2023 Diploma @ Isil

Experience

2023-2024 Legal Assistant @ Record Retriever: Assisted clients with the preparation and submission of non-immigrant visa applications, including DS-160 forms and ESTA authorizations. Reviewed client documentation to ensure accuracy, completeness, and compliance with U.S. consular requirements. Provided clear guidance to clients throughout the application process, including appointment scheduling, document gathering, and interview preparation. Maintained organized records and case files while tracking application status and deadlines using CRM and internal case management systems. Communicated with U.S. embassies and consulates as needed to follow up on applications or resolve client issues.
2020-2022 Records on Time @ Green Light Path: Collaborated with multiple law firms to request, retrieve, and organize critical legal, medical, and insurance records for ongoing cases. Managed high volumes of document processing, ensuring accuracy, confidentiality, and compliance with legal and privacy regulations (e.g., HIPAA). Initiated and maintained communication with clients, medical providers, and legal teams to track record status and resolve delays efficiently. Utilized internal databases and CRM tools to monitor requests, upload documents, and maintain detailed case logs.