Customer Service Representative
- Location
- South Korea
- Rate, USD
- $35 / hour
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Korean, Romanian, Russian, Spanish
- Available for Hire
- Yes
About me
I am an accomplished professional experienced in the airline industry. I respond to emergency cases professionally and remain cool under pressure. I am seeking a challenging position to continue providing exceptional customer service. My background includes working as a Flight Attendant, where I ensured passenger safety and comfort during flights. I conducted preflight safety checks and briefings, demonstrated safety procedures and equipment usage, and served meals and beverages to passengers. Additionally, I have experience as a Travel Agent, where I cooperated with clients to determine their needs and advised them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations. I dealt with travel problems, complaints, or refunds, and maintained client files. My role as a Fraud Prevention Specialist involved reviewing transactions and analyzing data to detect and prevent fraud, conducting investigations, and collaborating with law enforcement. I am dedicated to continuous learning and staying updated with tourism trends and techniques.
Professional area
Education
- 09/2010 – 05/2013 High School Diploma @ Lyceum Petre Stefanuca
- 11/2022 – 01/2022 Aviation Administration @ Emirates Airlines College
Experience
- 01/2022 - 11/2024 Flight Attendant @ Emirates Airlines
Ensuring passenger safety and comfort during flights, conducting preflight safety checks and briefings, demonstrating safety procedures and equipment usage, serving meals and beverages to passengers, answering inquiries.
- 04/2018 - 10/2022 Travel Agent/Sales Department @ Kivork SRL
Cooperating with clients to determine their needs and advising them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations. Dealing with travel problems, complaints, or refunds, entering data into software, maintaining client files, attending travel seminars.
- 04/2017 - 03/2018 Fraud Prevention Specialist @ Dynino SRL
Reviewing transactions and analyzing data to detect and prevent fraud, conducting investigations, collaborating with law enforcement and financial institutions, collecting data and implementing it into the system for future references.
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