Customer Support Specialist
- Location
- China
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- Chinese, English
- Available for Hire
- Yes
About me
I am a Customer Support Specialist with 2 years of high-volume service experience in the financial sector, focusing on customer experience enhancement and service process optimization. My journey has equipped me with the skills necessary to handle customer inquiries efficiently while maintaining a high satisfaction rate. I thrive in fast-paced environments and have a proven track record of exceeding performance targets. My educational background in English has further enhanced my communication skills, allowing me to engage effectively with diverse customer bases. I am passionate about continuous improvement and have actively contributed to process reengineering initiatives in my previous roles. I am eager to leverage my expertise in customer support to drive positive outcomes for my future employer.
Professional area
Education
- Sep 2019 - Jun 2023 Bachelor of Arts in English @ University of ChengDu
Modules Included: Basic English, English Reading, English Writing, English Listening & Speaking (Audio-Visual), Translation Theory & Practice, Computer-Assisted Translation (CAT), Intercultural Studies
Experience
- Jan 2023 - May 2025 Online Customer Service @ China Merchants Bank Credit Card Center
Resolved customer inquiries via 1:4 concurrent chat support, handling 170+ cases daily. Maintained 97%+ satisfaction rate consistently for 6+ months. Won ‘Monthly Capacity Leader’ and awarded ‘Annual Efficiency Star’ for productivity innovation. Developed 10+ SOP templates for high-frequency issues, reducing repeat inquiries by 10%.
- Jun 2021 - Aug 2021 Archives Management Intern @ Chengdu Talent Service Center
Digitized 300+ personnel archives with 100% accuracy rate. Recognized as ‘Outstanding Intern’ for top 5% performance evaluation.
- Sep 2020 - Aug 2022 Director of Publicity @ Employment Guidance Center, Chengdu University
Restructured content strategy for official university WeChat account, achieving peak readership of 5,000+. Expanded enterprise partnership pool by 10% and planned/executed 10 career fairs attracting 300+ enterprises.
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