Cybersecurity Student

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
Available for Hire
Yes
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About me

As a cybersecurity student, I’m eager to contribute to a dynamic team where I can apply my foundational knowledge while gaining hands-on experience in threat detection, fraud prevention, Linux systems, networking, and tools like SIEM and vulnerability scanners. I’m also interested in expanding my skills in areas such as identity and access management, incident response, and cloud security. I’m passionate about cybersecurity and committed to becoming a well rounded professional ready to defend against evolving threats.




Education

May 2024 Associate's Degree in Cybersecurity @ Community College of Philadelphia
Anticipated 2025 Bachelor's Degree in Cybersecurity @ Wilmington University

Experience

October 2024 Fraud Analyst @ Discover

Determine if cases warrant escalation or if account unlocks can proceed. Educate clients on best security practices to help prevent future fraud incidents. Guide clients in monitoring their accounts for any suspicious activity. Assist clients in resolving fraud-related cases by investigating suspicious transactions. Provide support for clients facing account lockouts, ensuring secure and safe access restoration.

November 2021 to October 2024 Amazon Associate @ Amazon

Highly motivated and detail-orientated with experience in order fulfillment, inventory management, and quality control. Offer data-driven suggestions during managerial discussions to improve employee performance and meet deliverable requirements. Maintained product quality standards through thorough inspections. Assisted with order selection, packing, shipping, and receiving/stowing inventory using information systems. Collaborated with supervisors and staff to ensure an efficient and organized work environment.

March 2020 to November 2021 Customer Service Representative @ Aerotek/BNY Mellon

Provided accurate and concise information of cardholder’s accounts. Resolved customer disputes regarding fraudulent inquiries, demonstrating ability to handle security-related concerns. Analyzed financial transactions for accuracy, identifying discrepancies that could be potential security risks. Maintained detailed records of customer interactions and transactions, ensuring adherence to data security protocols.

October 2017 to April 2019 Customer Service Representative @ Ralph Lauren

Acted as a first point of contact, resolving customer issues efficiently and minimizing escalation and one-call resolution. Effectively communicate complex information to diverse audiences, fostering security awareness. Provided new hire orientation. Demonstrated leadership qualities as lead and supervisor, managing and motivating teams to achieve goals. Demonstrated strong analytical skills through data tracking and exceeding performance metrics. Ensured adherence to established protocols and procedures, minimizing security risks.


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