Bilingual and versatile professional
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time, Contract, Part Time, Temporary,
- Language skills
- English, French
- Available for Hire
- Yes
Hire me
About me
I am a bilingual and versatile professional with proven experience in hotel operations, auditing, customer service, administrative coordination, and logistics. Recently, I have trained in digital marketing, graphic design, SEO, and content strategy to offer high-value freelance services. I am adaptable, results-oriented, and committed to delivering exceptional customer experiences. My journey has led me to develop content strategies and visual identities for my personal and freelance brand, focusing on customer-centric digital experiences. I have worked in various roles, including night receptionist, administrative assistant, and customer support representative, which have equipped me with a diverse skill set. I am passionate about continuous learning and leveraging my skills to create impactful solutions for clients.
Education
- 1988 – 1992 Associate Degree in Marketing & Communication Management @ Oakwood University
Minor: Computer Applications
Experience
- 2023 – Present Freelancer @ Independent Learning & Freelance Development
Completed training in Graphic Design, Digital Marketing, SEO, Social Media Management, and Copywriting. Developed content strategies and visual identity for personal and freelance brand. Launched freelance services with focus on customer-centric digital experiences.
- 2022 – 2023 Night Receptionist / Night Auditor @ Courtyard Marriott
Provided VIP guest services and international concierge support. Handled night audit, accounting reports, and end-of-day procedures.
- 2013 – 2021 Administrative Assistant @ Wolters Kluwer / Datacert
Managed client accounts using Salesforce, customer service, technical support, onboarding and integration. Coordinated daily administrative tasks across departments.
- 2009 – 2011 CST Technician / Technical Support @ Universal Hospital Services
Maintained and delivered medical equipment for hospitals. Performed equipment testing and ensured compliance with traceability protocols.
- 2008 – 2009 Purchasing Analyst @ Allied Waste / Aerotek
Processed purchase orders, managed supplier transitions. Tracked procurement procedures and ensured timely deliveries.
- 2001 – 2008 Night Front Desk Supervisor / Night Auditor @ Staybridge Suites
Led the night team, handled audit and end-of-day reporting.
- 2005 – 2007 Customer Support Representative @ Arthrex
Provided technical support and coordinated customer orders.
- 2001 – 2005 VIP Concierge & Coordinator @ Club Med
Planned customized luxury stays and managed international guest logistics.
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