IT Infrastructure Specialist

I am a dedicated IT professional with over 15 years of experience specializing in high-volume Help Desk support and infrastructure management. My expertise lies in Windows 10/11, Microsoft Office 365 Suite, and remote support tools, ensuring continuous operational support in mission-critical environments. I have a proven track record of troubleshooting, routing, and documenting complex technical issues while efficiently managing work order creation and rapid incident resolution.

Currently, I work as an Independent Consultant focusing on hybrid infrastructure and cloud solutions. I possess solid knowledge of multi-cloud administration, including Google Cloud Platform, AWS, and Microsoft Azure, alongside advanced Linux and Windows Server ecosystems. I am also experienced in enterprise SaaS management, particularly Google Workspace and Microsoft 365, and scalable network security.

Previously, I served as Infrastructure Area Manager at the Ministry of Environment and Natural Resources in El Salvador, where I optimized cloud services, managed a high-volume Help Desk team, and ensured continuity of critical IT services through proactive monitoring and remote support tools. I also installed and managed automated backup systems to maintain data integrity and rapid recovery.

My earlier roles include IT Support Technician and Monitoring Network Technician at the same ministry, where I handled software and hardware troubleshooting, network infrastructure maintenance, and documentation of critical systems such as the National Hydrometric Network and Meteorological Radars System.

I am currently advancing my professional expertise by pursuing a Bachelor of Science in Artificial Intelligence and Data Science, bridging traditional IT infrastructure with future-ready, data-driven operations. I am passionate about leveraging my skills to support and enhance IT environments with innovative and reliable solutions.