Team Lead/Manager

I am an extremely disciplined, ethical, and experienced Team Lead/Manager with over 7 years in team management. I am accountable for growing business by ensuring that IT service desk and operational teams meet their goals through building and delivering optimal services to customers. My experience spans managing large teams, improving performance metrics, and ensuring adherence to service level agreements.

Currently, I lead a team of 39 associates at Cognizant, working on Google projects including Google Ads and Tech. I prepare and execute action plans for improving metrics at both individual and team levels, manage daily employee performance, and ensure consistent process compliance. I also administer client product support and coordinate service delivery across multiple EMEA teams.

I have a strong background in risk management, knowledge sharing, and change management, including interviewing, onboarding, and handling transition processes. Previously, I worked as a Team Leader and Helpdesk Analyst at Atos, where I led IT projects, monitored team performance, handled risk identification and escalation, and provided first-line technical support.

My earlier roles include Service Coordinator at InMeration Management and Consultancy, where I managed customer relations, office expenditures, contracts, and recruiting, and Coordinator and Creative Writer at SAVA MEDIA, assisting in TV advertising production and script organization.

I hold a Bachelor’s degree in Hospital and Health Care Facilities Administration/Management from Istanbul University and an MBA in Business Administration and Management from Anadolu University. I am certified in Agile Scrum Fundamentals, Digital Marketing, and Google Ads.

I am proficient in management, leadership, Google Ads, Microsoft Office, Jira, and various IT support tools. I speak Turkish, English, and Polish. I am passionate about driving team success and delivering high-quality IT services.