Customer and Client Relations Specialist
- Location
- Thailand
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English, German, Hungarian
- Available for Hire
- Yes
About me
I am a multilingual customer and client relations specialist with over 10 years of experience in client-facing services, project coordination, and care environments. I have developed strong skills in inbound call handling, structured information management, and first-line support across CRM, ticketing, and VoIP systems. Throughout my career, I have maintained a strong record of managing client communications, scheduling, and escalation handling while ensuring service excellence in fast-paced settings.
I am adept at balancing operational, administrative, and digital tasks including documentation, invoicing, and website/content updates. My native languages are German and Hungarian, and I am fluent in English at a C1 level, certified by Cambridge Advanced. Currently, I am based in Thailand and available immediately for new opportunities.
Fully available across all time zones — including night and weekend shifts.
Professional area
Skills
Administrative AssistantAdobeAI - Artificial intelligenceAppointment SettingB2BB2CCanvaChat and Email SupportClient SupportCustomer and Client SupportCustomer SupportData EntryDe-escalationEmail ManagementEnglish languageEvent ManagementGoogle AppsHealthcare ITHealthcare WritingHelp DeskInstagramMedical Aid AdministrationMicrosoft 365Office ManagementPhone SupportProject ManagementSkypeSocial Media ManagementWordPressWordPress Design
Education
- 2013 – 2016 Vocational Diploma in Health & Social Care - Elderly Care @ Wohn & Pflegezentrum Bodenmatt | Malters
Three-year vocational training program combining theoretical coursework with hands-on practice in a residential care facility. Focus on holistic elderly care, professional documentation, and interdisciplinary teamwork. Completed extracurricular training modules including palliative care, validation (dementia), ergonomic mobilization, and agogic methods.
Experience
- 2020 - Present Client Engagement and Project Coordinator @ Art Montagen GmbH
Provided end-to-end support for client relations and project coordination, acting as the main point of contact while ensuring smooth communication and delivery between clients, partners, and internal teams. Managed inquiries, scheduled appointments, coordinated follow-ups, maintained CRM/ticketing data, prepared quotes and invoicing documents, supported web and content updates, and coordinated operations across Switzerland and Thailand time zones.
- 2017 - 2022 Deputy Manager (Bar and Guest Services) @ Konzerthaus Schüür
Oversaw guest services and bar operations at a busy live event venue, ensuring smooth service delivery, staff supervision, and high standard of customer care. Handled multilingual guest communication, managed reservations and inquiries, de-escalated complaints, coordinated shift handovers, supervised cash handling, trained junior staff, and collaborated with performers and management.
- 2017 - 2019 Care Team Leader - General and Dementia Ward @ Residential and Care Centre Schüpfheim and Emmen
Supervised daily operations and provided high-quality care across general and dementia wards. Delivered full care to residents, directed ward operations, responded to crises and medical emergencies, liaised with families and medical professionals, applied the validation method for dementia patients, coordinated interdisciplinary teams, and maintained precise documentation.
Recommend this talent
Related resumes
-
Educator
I am currently a student in my 3rd year of my secondary education degree. I was a para-educator for a school year at the middle school I went to. I also coach boys highschool basketball at the varsity level.
-
Creative Assistant
I am a creative professional with a strong background in graphic design and client relations. Throughout my career, I have developed skills in visual communication, marketing, and event organization. I have supported galleries and art associations by managing PR, content creation, and customer service, ensuring smooth communication and operational success. My experience ranges from internships…
-
Technology & Customer Service
I am a driven software development student with over 9 years of experience in customer service and retention. I am highly organized and a collaborative team player with strong communication skills. I am recognized for my ability to provide exceptional service that ensures client tenure and positive feedback. I am extremely nimble and able to…
-
Customer Request Manager
I am a dynamic customer-focused professional with extensive expertise in banking, sales, and communication. Throughout my career, I have demonstrated a proven ability to build strong client relationships, resolve challenges effectively, and consistently exceed performance goals. I am skilled in team leadership, financial transactions, compliance, and guiding customers toward tailored solutions that meet their unique…
-
Supervisory Equal Opportunity Specialist
I am a versatile and results-driven leader with a proven record of driving innovation, solving complex problems, and inspiring high-performing teams. I am passionate about continuous learning and eager to apply my strategic leadership skills to new industries and challenges while delivering measurable impact. Throughout my career, I have gained extensive experience in fair housing…