Bilingual and goal-oriented professional

Oversaw customer management, CRM implementation, website management, and digital marketing (Google Ads, Facebook Ads). Handled bookkeeping including accounts payable/receivable, payroll, and financial reporting. Analyzed key performance metrics to drive operational improvements and achieve business objectives. Provided leadership and mentorship to staff, fostering a positive work environment.

Established relationships with new customers and secured contracts to achieve sales quotas. Managed entire sales cycle from initial engagement to closed sales. Prospected potential customers using direct and indirect methods. Qualified prospects, consulted on business challenges and cost benefits, and made presentations to senior managers and decision-makers.

Worked with CRS Opera and Property Management System. Supervised Library Bar staff and inventory logistics. Monitored internal and guest survey results, improving scores through coaching and performance management. Regularly assumed MOD responsibilities and served as main point of contact for staff, CSM, group organizers, culinary team, and management.

Completed leadership development program with rotations in multiple outlets. Managed outlets serving 500+ guests and organized private events for up to 700 guests. Compiled and analyzed reports on turndown, lost business, F&B spending, room usage, wholesale production, rate parity, and agency production. Conducted internal and external quality audits. Assisted with weekly forecasting and rooms inventory management. Served as Executive Health and Safety Committee member. Improved guest and colleague survey scores through coaching and performance management. Mastered CRS Opera and Property Management System.

Assisted event coordinator with guest greeting, check-in, and accommodation. Supported efficient suite setup to deliver exceptional service to guests and television host.

Used research tools to monitor industries and provide news alerts to clients. Designed and developed spreadsheets for data and reports. Analyzed information needs and made recommendations to improve research services. Prioritized tasks among 15 to 20 leads. Worked with financial, real estate, and governmental application documents.