Virtual Assistant
- Location
- Philippines
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
I am a highly motivated and hardworking Virtual Assistant with over 10 years of experience in the BPO industry. I am bilingual, fluent in both English and Spanish, which allows me to provide excellent customer service and support to diverse clients. Throughout my career, I have developed strong skills in helpdesk support, technical assistance, and administrative tasks.
I pride myself on being a fast learner, flexible, and dependable, with excellent communication and multitasking abilities. I have experience managing calendars, emails, and social media content scheduling, and I am familiar with various tools such as Trello, Google Suite, Canva, Zendesk, HubSpot, and Calendly.
My background includes healthcare billing specialist roles where I managed billing processes and ensured accurate claims submission, as well as providing bilingual support for Spanish-speaking clients. I have also worked as a social media manager, handling content creation and engagement for healthcare aesthetics clinics.
I am adaptable to any task and detail-oriented, with basic knowledge of CRM systems and project management software. I enjoy helping clients solve problems and improve their operations through efficient virtual assistance.
I am seeking to be employed in a reputable company where I can apply and share my knowledge, improve my skills, and contribute positively to the team and organization.
Education
- 2009-2011 Bachelor of Science in Hotel and Restaurant Management @ Cavite State University
Experience
- June 2025 – August 2025 Social Media Manager @ Upwork Freelance
Managed social media content and engagement for a healthcare aesthetics clinic. Used Canva and Google Analytics for content creation and reporting.
- July 2023 – April 2025 Healthcare Billing Specialist (Spanish Bilingual) @ Infinit-O
Managed billing processes and ensured accurate claims submission. Provided bilingual support for Spanish-speaking clients.
- September 2022 – February 2023 Virtual Assistant (Spanish Bilingual) @ Influx
Handled scheduling, email management, and customer queries. Conducted data entry and research for client accounts.
- August 2021 – September 2022 Senior Process Executive (Spanish Bilingual) @ Cognizant
Provided bilingual support and troubleshooting for healthcare software users. Assisted in training new team members.
- May 2021 – August 2021 Product Support Representative (Spanish Bilingual) @ 360 Training
Delivered technical assistance to users in Spanish and English. Documented and reported recurring product issues.
- October 2017 – November 2018 Helpdesk Representative @ Asurion
Provided remote technical support and issue resolution. Assisted clients with hardware and software troubleshooting.
- September 2016 – September 2017 Provider Contact Relations @ Hinduja Global Solutions
Coordinated communication between providers and insurance. Ensured accurate documentation of provider data.
- January 2014 – January 2016 Technical Support Representative @ Convergys Philippines
Supported users with telematics and vehicle technology issues. Maintained detailed case logs and troubleshooting steps.
- June 2012 – July 2013 Fraud Account Specialist @ SiTEL Philippines
Investigated and resolved potential fraud cases. Conducted thorough account reviews and comprehensive risk assessments for high-value transactions.
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