Customer Service

Developed and implemented standardized operating procedures to improve efficiency and productivity across all units. Implemented training programs to enhance employee skills, resulting in improved customer service ratings. Identified areas for improvement within each unit’s operations and implemented corrective actions accordingly. Negotiated contracts with vendors/suppliers to ensure competitive pricing while maintaining quality standards. Monitored industry trends, competitor activities, and customer preferences to stay ahead of the market. Conducted regular inspections at each unit to ensure compliance with health and safety regulations. Maintained high levels of customer contact ensuring satisfaction and repeat customer comeback.

Conducted regular inspections of the premises to identify potential security vulnerabilities and implemented corrective measures. Developed and delivered comprehensive training programs for new hires, focusing on emergency response procedures and customer service skills. Collaborated with local law enforcement agencies to establish effective communication channels during emergencies or incidents. Responded promptly to alarms or distress calls, investigating situations thoroughly while maintaining calmness under pressure. Performed regular audits of access control systems to ensure proper functioning and authorized access only for approved personnel. Coordinated with facility management teams to address safety concerns and implement necessary improvements. Managed scheduling of shifts for the security team considering workload distribution and employee availability.

Enforced company policies and procedures regarding access control, maintaining a high level of compliance. Maintained accurate records of all activities related to access control, including incident reports and daily logs. Collaborated with law enforcement agencies when required, providing support during investigations or emergencies. Trained new employees on access control procedures and protocols, ensuring consistent adherence to standards. Coordinated with other departments (facilities management, construction site deliveries, contractors, excavation crew) to address any issues affecting access control operations. Provided excellent customer service by assisting visitors, truck drivers, and delivery personnel with directions or inquiries while maintaining strict security protocols.

Consistently met or exceeded individual performance targets for call quality, response time, and completion of interviews. Participated in team meetings to discuss challenges, share best practices, and implement process improvements. Maintained a positive attitude during challenging interactions with upset or frustrated citizens. Effectively communicated census information and built trust to eliminate citizens’ concerns. Maintained accurate records of citizen interactions and interview responses into secured government database. Traveled to hard-to-reach areas in multiple states and to apprehensive/dismissive residents’ homes that were uncooperative to census takers to complete and close assignment.