HR Operations Leader

Built a unified people and culture function supporting multi-entity operations and rapid growth. Led company-wide reorganization, culture redesign, and leadership development programs to align structure, accountability, and engagement. Partnered with CEO and executive team to architect scalable HR infrastructure and high-performance culture supporting global expansion and operational excellence. Increased retention by 68% and engagement by 75%. Improved organizational efficiency through EOS implementation. Launched data-driven talent strategy linking workforce analytics to business performance (+45% monthly revenue gain). Introduced competency-based hiring, onboarding, and L&D programs, reducing new-hire ramp time by 40%. Managed cross-functional team of 34; built succession planning and leadership pathways.

Implemented Paycom HRIS to integrate recruiting, onboarding, and learning functions across decentralized education networks. Built systems and training programs improving efficiency, compliance, and adoption. Designed digital HR workflows automating requisition approvals and applicant screening. Conducted change impact analysis to identify workforce training needs and ensure user adoption. Delivered targeted training sessions for HR and leadership, boosting compliance and process consistency.

Led global HR operations across EMEA and APAC, aligning talent strategy with corporate objectives. Partnered with business unit leaders to drive performance management, engagement, and talent optimization. Developed succession and career development frameworks. Overhauled recruiting and onboarding processes, reducing time-to-fill and improving global consistency. Guided leadership through ERP-related transformation and organizational change initiatives.

Built recruiting and onboarding function from the ground up and scaled headcount 110% during rapid expansion and M&A preparation. Designed scalable recruiting infrastructure and talent strategies enabling seamless post-acquisition integration and growth. Increased candidate flow by 120% through modernized recruiting systems and employer branding. Reduced turnover from 71% to 43% by designing retention programs and data-informed onboarding. Collaborated with leadership to define future-state workforce plans aligned with organizational goals.

Redesigned talent acquisition operations to increase efficiency, inclusion, and hiring quality. Strengthened organizational culture through inclusive hiring, leadership engagement, and process optimization. Reduced time-to-fill by 55% through standardized hiring practices and hiring manager enablement programs. Co-chaired DE&I Council embedding equitable hiring and representation initiatives. Led integration of acquired publishing partner with zero business disruption.

Streamlined multi-union recruitment and improved role evaluation systems using Hay Methodology. Reduced average time-to-fill from 185 to 62 days through process reengineering. Partnered with department heads to design equitable hiring structures and career pathing frameworks. Worked closely with CHRO to create the campus’s first Compensation Philosophy.

Advised 100+ small businesses on leadership, organizational structure, and people strategy. Coached executives on management best practices and employee engagement. Designed operational improvement plans that increased productivity by 20% and revenue by 25%.