Client Experience Specialist

I am a customer-focused service professional with extensive experience in client communication, issue resolution, and technical support across diverse industries such as compliance services and technology. I excel at building rapport with high-profile clients and maintaining positive customer relationships through proactive problem-solving, clear communication, and attention to detail. My background includes supporting high-volume call environments, managing CRM systems, and delivering tailored solutions that enhance customer satisfaction and retention.

Throughout my career, I have demonstrated professionalism, adaptability, and a genuine commitment to elevating the customer experience. I am skilled in handling inbound and escalation calls, troubleshooting, and providing remote support. I am experienced in client needs assessment, client education, and compliance process support, which allows me to deliver comprehensive service and maintain high client satisfaction.

In my current role at Solugenix, I provide professional and courteous assistance to customers via phone, email, and chat, ensuring consumer satisfaction by addressing inquiries, processing orders, and routing customers to appropriate departments. I maintain detailed documentation and have consistently achieved a quality assurance score of 100%.

Previously, I worked at Ricoh USA, where I delivered frontline technical support, dispatched field technicians, and resolved escalated issues while maintaining excellent client communication and service quality. I consistently maintained 100% quality assurance scores and was cross-trained in multiple areas.

At Castle Branch Inc., I supported client success by recommending tailored compliance solutions and managing a large portfolio of client accounts. I maintained a 98% client satisfaction rate by proactively identifying issues and delivering timely, solutions-oriented support. I also contributed to marketing initiatives by coordinating direct mail campaigns and client outreach.

I hold a Bachelor of Arts in Rhetoric and Composition/Writing Studies from the University of North Carolina at Greensboro and an Associate of Arts in Technical Writing from Brunswick Community College. I am committed to continuous improvement and delivering exceptional customer service in every role I undertake.