Patient Experience & Operations Specialist
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am a compassionate and solutions-oriented professional with extensive experience in client and patient support, operations, and communication. I excel at building strong relationships, resolving issues with empathy, and creating scalable processes to improve client experiences. I thrive in fast-paced startup environments and am passionate about building affirming, supportive systems that enhance outcomes.
Throughout my career, I have served as a primary contact for patients across multiple states, ensuring smooth onboarding, scheduling, and support. I have a proven track record of resolving technical and insurance-related challenges while maintaining empathetic communication.
I have created and managed systems for licensing, credentialing, and compliance tracking, as well as secured prior authorizations and referrals. My experience includes guiding patients through onboarding and app use for telehealth platforms, enhancing client engagement, and exceeding patient enrollment goals.
I have supported families and visitors with professional, compassionate communication and developed organizational systems to streamline document retrieval and storage. Additionally, I have improved client communication workflows and CRM systems, coached team members on best practices, and acted as an intermediary between management and sales teams.
I have built client communication and onboarding processes from the ground up and implemented CRM systems to improve tracking and client experience. Beyond my professional roles, I am actively involved in volunteer leadership positions, contributing to community and educational organizations.
Professional area
Education
The user has not yet completed this section
Experience
- 2024 – Present Practice Manager/Patient Operations Manager @ Relief Medical Group, PA
Serve as primary contact for patients across nine states, ensuring smooth onboarding, scheduling, and support. Resolve technical and insurance-related challenges while maintaining empathetic communication. Created and managed systems for licensing, credentialing, and compliance tracking. Secured prior authorizations and referrals.
- 2022 – 2024 Client Support & Business Development @ Clearing Pain Management
Guided patients through onboarding and app use for a telehealth pain management platform. Enhanced client engagement and exceeded patient enrollment goals by 103%.
- 2023 – Present Customer Care Associate (PRN) @ Arden Courts – ProMedica
Supported families and visitors with professional, compassionate communication. Created organizational systems to streamline document retrieval and storage.
- 2021 – 2022 Client Operations & Team Lead @ BrainsWay
Improved client communication workflows and Salesforce systems for a global medical tech company. Coached team members on best practices for consistent and effective client interactions. Acted as intermediary between management and sales team to ensure reporting was up-to-date and accurate.
- 2019 – 2021 Head of Client Onboarding & Development @ Chain.io
Built client communication and onboarding processes from the ground up. Implemented HubSpot systems to improve tracking and client experience.
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