Project Management - focused professional
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am a project management-focused professional with over 8 years of experience leading teams, optimizing processes, and managing client-facing operations across HCM, compliance, technology, and customer service environments. I am skilled in coordinating cross-functional projects, driving strategic and data-driven improvements, and delivering measurable operational outcomes. Equipped with a Lean Six Sigma Yellow Belt and Business Analysis certification, I have a proven ability to enhance workflows and reduce process inefficiencies. Currently, I leverage my leadership and analytical skills at ADP to support Smart Compliance initiatives and mentor newly hired associates to accelerate onboarding and strengthen team performance. Previously, I managed enterprise accounts and small business sales at CenturyLink, where I led project cycles from sales to post-deployment support, performed gap analysis for technology solutions, and used CRM tools like Salesforce to track project tasks and engagement. I am passionate about process improvement, delivery management, and strategic planning, and I continuously seek opportunities to implement agile team processes and data-driven improvements to enhance operational efficiency.
Professional area
Education
- 2011 - 2013 Associate of Arts in Business Administration @ Valencia College
- 2013 - 2016 Bachelor of Science in Hospitality Management @ Florida Atlantic University
Experience
- 2024 - Present Customer Care Advocate Supervisor @ SunRun
Led a team of 15+ remote representatives with KPI-driven coaching. Implemented agile team processes improving resolution times by 20%. Partnered across departments to reduce escalations and streamline workflows.
- 2024 - Present Tax and Banking Consultant / Assistant Project Manager @ ADP
Coordinate multiple account issues with clear timelines and stakeholder updates. Collaborate with technical and product teams to resolve workflow and data discrepancies. Managed data-driven improvement projects aimed at reducing client filing rejections.
- 2018 - 2021 Enterprise Account Manager @ CenturyLink
Managed project cycles from sales to post-deployment support. Led client meetings and performed gap analysis for technology solutions. Created account roadmaps and tracked deliverables with cross-functional teams.
- 2016 - 2018 Small Business Sales Representative @ CenturyLink
Identified business technology needs and proposed aligned solutions. Used CRM Salesforce to track project tasks, engagement, and analytics. Collaborated internally to ensure efficient service implementation.
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