US KYC Officer | Onboarding Specialist for Forex Expert Advisors | VA

I am an experienced Onboarding Specialist for Forex Expert Advisors with a strong background in MT4/MT5 platforms, PAMM, and VPS setup. I specialize in guiding clients through the account setup process to ensure a seamless transition so they can successfully use their purchased AI to start trading on a VPS. My expertise also includes proficiency in US KYC regulations, AML compliance, and CRM platforms.

Throughout my career, I have developed strong skills in customer service, virtual assistance, and cold calling. I have worked extensively in roles that require managing complex schedules, coordinating meetings, and handling email correspondence, ensuring smooth operations for my clients. I am comfortable working outside regular business hours to meet client needs.

My experience includes working as a US KYC Officer at Citibank, where I conducted comprehensive KYC reviews and ensured adherence to AML and regulatory standards. I collaborated with cross-functional teams to identify and resolve compliance gaps, which helped reduce verification turnaround time. I also utilized advanced data verification tools and Excel to streamline onboarding processes.

Previously, I served as a Customer Service Representative for Prudential Life Insurance and Teleperformance, handling high-volume inbound calls, assisting clients with policy inquiries, claims, and escalations, and ensuring customer satisfaction. I have a strong foundation in business administration, having graduated from Manuel S. Enverga University Foundation.

I am passionate about leveraging my skills in onboarding, compliance, and customer service to help organizations improve client experiences and operational efficiency. I am eager to continue growing professionally and contribute to teams that value dedication and expertise in the financial and virtual assistance sectors.