Senior Customer Service

I am a senior administrative professional with a strong customer orientation and a proactive attitude. I adapt easily to new environments, contribute ideas, always seek to optimize processes, and enjoy working in a team. I have experience with Trello, SAP, internal management programs, and the Office suite. I am looking for a position where I can continue growing, bring my energy, and take on new challenges, including team coordination or management. I have a B2 level of English proficiency.

My key competencies include customer service, comprehensive administrative management, coordination and teamwork, idea contribution and process improvement, creativity and problem-solving thinking, adaptability and quick learning, effective communication, and a positive attitude. I am proficient in Trello, SAP, and internal management software, as well as the Office package (Word, Excel, Outlook, etc.).

I have been responsible for customer service for Ireland and the United Kingdom (managing in English) and served as a backup for Spain. My duties included immediate user support via chat and email, reviewing and managing user profiles, creating, modifying, and canceling reservations, direct contact with the payment platform support team for issue resolution, managing and updating content on social media and blogs, and liaising with related companies for promotions.

I have also managed footwear and accessories for Tommy Hilfiger, handling client registrations, customer service, incident resolution (billing errors, price discrepancies, quantity differences), order creation, modification, cancellation, and tracking, as well as managing refunds and returns using SAP. I coordinated with the warehouse in English and handled invoicing, POD confirmation, and delivery note follow-ups.

My experience extends to companies such as TaxDown, Gudog Pets SL, and Salsas y Comidas Preparadas SL. I have worked remotely, providing personalized advice and continuous support to clients in a fully digital environment, managing subscriptions, resolving incidents promptly to meet SLA and high CSAT levels, handling refunds and cancellations, and applying retention and loyalty strategies based on client needs analysis. I use digital tools like Intercom and Slack for communication and internal support.