Customer Experience Specialist

Acted as the single point of contact for international applicants, managing the entire customer lifecycle from initial inquiry to final enrollment (conversion). Resolved complex administrative bottlenecks regarding visa applications and scholarship documentation (Stipendium Hungaricum), requiring problem-solving skills and cross-departmental coordination. Maintained a 93% success rate by providing clear, accurate, and empathetic communication via email and video calls to diverse global stakeholders.

Processed registration data for 110 participants, ensuring all policy requirements (attendance, assignments) were met for certification. Served as the primary liaison for internal teams and external partners (including UNFPA-funded projects), managing professional correspondence and ensuring timely information flow. Utilized Microsoft Excel to organize large datasets of participant performance, generating reports for internal stakeholders. Served as the primary point of contact for program policies, answering day-to-day inquiries from participants and partners.

Provided support and guidance to students and children belonging to underprivileged backgrounds, acting as a trusted advisor and resolving day-to-day queries. Organised and facilitated workshops and community events, managing logistics and ensuring a high-quality experience for attendees. Assisted with the daily running of the NGO, handling data collection and ensuring compliance with internal reporting procedures.

Provided high-level technical product advice and issue resolution to an international customer base in both English and Hungarian. Utilized internal systems to track customer interactions, manage stock inventory queries, and process returns/complaints efficiently. Handled escalated customer complaints with a focus on retention and satisfaction, turning negative experiences into positive outcomes.

Managed high-volume customer inquiries in a fast-paced environment, prioritizing tasks to ensure low wait times and high service standards. Maintained clear and accurate records of transactions and customer feedback, contributing to store-level process improvements. Collaborated with internal teams to ensure product availability and resolve pricing or service discrepancies immediately.

Delivered front-line service, handling enquiries and transactions with attention to detail and efficiency. Managed multiple priorities, including stock management, customer assistance, and point-of-sale operations.

Provided technical product advice to customers, driving sales in a specialty retail sector. Worked within a team to maintain store standards and achieve collective sales goals.