Senior Community Manager - Gamification & Engagement Strategy

Lead community engagement strategy and gamification initiatives for 18,000+ member research community. Designed and implemented data-driven engagement mechanics that drive user activation, retention, and educational outcomes. Architected and launched the Raid 2 Earn / Research 2 Earn gamification system, integrating points-based rewards, achievement unlocks, and progressive challenge mechanics that increased daily active users. Designed and executed weekly leaderboard competitions with tiered rewards. Developed Social 3 campaign framework combining social sharing mechanics with task completion rewards. Created raffle and prize distribution systems. Built 4-week content calendars integrating gamification with educational frameworks. Scaled community across Discord, Telegram, and X. Produced sentiment analysis reports and engagement metrics dashboards. Implemented A/B testing framework. Analyzed community health metrics. Built and managed 10-person volunteer team. Partnered with marketing, product, engineering, and events teams. Established community feedback loops. Developed cross-promotion partnerships.

Managed daily community operations across multiple platforms while implementing engagement strategies and coordinating with cross-functional teams. Executed growth campaigns including weekly leaderboards, Social 3 activations, raffles, and collaborative initiatives. Delivered prompt community support across Telegram, Discord, and support channels. Collaborated with marketing and product teams to translate technical updates into accessible messaging and educational content. Monitored community sentiment and engagement patterns. Moderated discussions and enforced guidelines.

Built community infrastructure and engagement programs from the ground up for an early-stage Web3 project. Launched and scaled Telegram community through strategic content programming and engagement initiatives. Identified and activated power users as contributors and moderators. Planned and executed virtual events including AMAs and community celebrations. Maintained transparent communication between project team and community.

Managed client relationships and sales operations. Converted prospects through consultative approach. Maintained CRM records and pipeline management. Built lasting client relationships through responsive service and clear communication.