Operations and Marketplace Specialist

Manage purchasing operations across 5–6 major vendors covering hundreds of SKUs. Coordinate daily shipment logistics and drop-ship timing to maintain fulfillment continuity. Process and reconcile 20–30 invoices monthly with high documentation accuracy. Eliminated inherited backlog of 150–200 SAFE-T claims, restoring operational workflow efficiency. Recover approximately $18,000–$23,000 annually through Amazon FBA reimbursement disputes and inventory reconciliation efforts. Investigate fraudulent returns and product discrepancies to prevent revenue loss on high-value inventory. Use ASIN-based identification and invoice documentation to support inventory recovery claims. Proactively convert backorders into alternate product sales to reduce cancellations and preserve revenue.

Provide reliable in-home care and daily living support. Maintain accurate documentation and strict confidentiality. Demonstrate high accountability, scheduling discipline, and professional communication.

Led full-store conversion during corporate acquisition, executing teardown, rebuild, inventory transition, and system implementation. Managed team of 5–10 employees and approved payroll allocation. Qualified for monthly performance bonuses tied to corporate KPIs. Earned annual inventory accuracy bonuses. Oversaw ordering, shrink control, compliance, and operational standards. Maintained business continuity during major organizational restructuring. Supported neighboring stores during staffing and operational gaps.

Oversaw 3 store locations with direct responsibility for P&L performance. Supervised 4 employees across multiple sites. Managed hiring and termination decisions. Monitored operational metrics and financial performance.

Operated high-volume, safety-critical attraction under strict compliance protocols. Trained new operators on procedures and safety standards. Managed crowd flow and real-time guest issue resolution in fast-paced environment.