Technical Business Analyst

• Fulfilled 120+ online orders per 8-hour shift, contributing to $10K in daily revenue.
• Ranked among the top 3 fulfillers in 2024 by completing over 25K orders, exceeding performance goals.

• Delivered Canadian Tire’s Hybris e-commerce MVP in 6 months, unifying multiple retail banners into one digital platform to enhance the online experience for customers.
• Defined functional and non-functional requirements to build a seamless user journey from product listing to checkout, contributing to 1.1B e-commerce sales on a rolling 12-month basis.
• Authored 20+ HTML/CSS-based g3docs documenting key concepts and use cases of Google’s Android App Safety review platform.
• Resolved 30+ tickets by updating documentation for frontend and backend platform services.
• Served as Product Owner, defining scope and establishing BA governance in Confluence, building project backlog with automated Jira reporting.

• Planned and executed 2 store inventories, resolving inventory discrepancies through accurate stock management.
• Executed daily store operations to maximize profitability and drive customer satisfaction.

• Planned, coordinated, and executed 6 large-scale B2B helicopter tradeshows, contributing to 29.5% revenue growth and $3.4B in sales in 2015.
• Managed $150K+ catering services for 4 major international expos in China, Pakistan, Peru, and the UAE, overseeing vendor selection, contract negotiations, and resource planning.

• Planned, coordinated, and executed 5 industry local events within 8 months, including vendor negotiations, budgeting, logistics, and post-event reporting to enhance brand visibility and strengthen strategic relationships.
• Negotiated and executed $50K in vendor contracts, securing goods and services agreements.

• Built a multi-year Terrasoft CRM roadmap to align business sponsors, IT, Sales, and Recruiting around milestones and timelines, increasing stakeholder accountability and improving delivery predictability.
• Conducted 100+ stakeholder sessions to map as-is processes, translate business needs into requirements, and secure management sign-off.
• Delivered a customized CRM solution for 150+ employees across 8 regions, automating sales and recruiting workflows.