I am an experienced Growth Product Manager with a strong background in data analysis, performance tracking, and product marketing. Over the years, I have developed expertise in optimizing marketplace structures, enhancing user experience, and refining pricing and marketing strategies to drive growth. My work is driven by data insights and a deep understanding of market dynamics.
I have a proven track record in customer operations, having worked as a Customer Operations Specialist where I resolved customer queries by providing technical support and collaborating with relevant teams to deliver effective solutions. This role strengthened my problem-solving skills and ability to manage customer relationships efficiently.
My experience also includes procurement and operations management, where I sourced reliable suppliers, managed office supplies, and ensured smooth operations across multiple branches. I have successfully led administrative teams and maintained operational excellence in fast-paced environments.
In addition, I have managed key accounts and coordinated projects, focusing on building long-term client relationships and maximizing sales opportunities. My communication skills have been honed through roles in translation, editing, and event and media management, allowing me to engage effectively with diverse stakeholders.
I hold a Bachelor of French Philology from Lomonosov Moscow State University and am proficient in English and Russian. I am passionate about leveraging AI tools and project management techniques to enhance client and stakeholder communication and drive business success.
Identified and implemented growth opportunities using data analysis and performance insights. Optimized marketplace structure, user experience, pricing and marketing strategies.
Resolution of customer queries by providing technical support, suggesting products, or escalating to relevant teams to provide a solution according to defined procedures.
Sourced reliable suppliers and vendors, and managed office supplies and staff procurement. Managed administrative staff and ensured smooth operations across the head office and branches.
Managing key accounts, project coordination, maintaining a long-term relationship with clients and maximizing sales opportunities within them.
Registration and monitoring of international remote booking requests. Shipment management, advising of delivery details, pick-up arrangements both locally and internationally.
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