I am an experienced Information Technology leader with over 30 years of expertise in building and leading global teams that strategically align technology initiatives with business goals. Throughout my career, I have driven innovation, operational efficiency, and security while enabling employee success and organizational growth. I have a strong leadership background, managing large budgets and user bases across worldwide sites, and I am dedicated to creating inclusive workplaces that foster productivity and teamwork.
My professional journey has equipped me with a strategic vision to lead enterprise IT organizations, focusing on operations, architecture, and data optimization. I have successfully managed complex IT infrastructures, led digital transformation initiatives, and implemented security and compliance programs that meet rigorous standards such as ISO, NIST, and PCI. I am passionate about driving profitability and value creation within organizations through effective IT governance and operational excellence.
I have extensive experience managing diverse teams, including hybrid teams composed of in-sourced, offshored, and outsourced members. I am known for my hands-on leadership style, critical thinking, and ability to calmly diffuse difficult situations. My expertise spans global strategic planning, infrastructure management, AI utilization, disaster recovery, vendor management, and executive client engagement.
In my recent roles, I have led SaaS startup customer operations, directed IT infrastructure for large enterprises, and served as Chief Information Security Officer. I have a proven track record of delivering cost savings, enhancing security postures, and successfully integrating IT systems during mergers and acquisitions. I am also skilled in leveraging AI solutions such as ChatGPT to improve IT operations and customer support.
I am multilingual, fluent in French, and actively engage in volunteering activities such as Habitat for Humanity and community cleanups. Outside of work, I enjoy outdoor adventures, gardening, photography, and restoration projects. I continuously seek to grow my leadership capabilities through ongoing training and certifications in management, IT infrastructure, and security.
Provided leadership for a growing SaaS startup optimizing and automating IT operations. Directed customer support teams, collaborated with sales and product teams, tracked onboarding success, updated knowledge base content, and managed data storage in MongoDB leveraging Pinecone’s vector search. Achieved improvements in operational efficiency, customer satisfaction, and ROI through enhanced value compass framework and AI research.
Led strategic initiatives in digital infrastructure, transformation, and innovation for a global user base of 46,000 employees. Managed cloud managed device deployment, zero trust security initiatives, and follow-the-sun support model. Oversaw IT system integrations during mergers and acquisitions, enhancing security, compliance, and operational efficiency. Achieved significant cost savings and improved global operations.
Planned and developed system technologies supporting multiple business units and subsidiaries. Served as Chief Information Security Officer ensuring data confidentiality and security. Managed corporate IT infrastructure and led Office 365 migration for 2,400 users. Received NTT Transformation Award and played key role in global merger integration.
Integrated and diversified IT operations post-merger with Verio Information Technology. Managed multiple IT departments and a team of over 200 associates. Directed technologies including Cisco, Juniper, Dell, HP, Linux, Windows, Oracle, MySQL, MSSQL, NetApp, VMware, KVM, and Cloud.com.
Directed IT services with a $5M annual budget. Maintained strategic business relationships with partners and vendors. Provided 24×7 operational support for over 300 associates in the US and Europe. Managed 51 IT staff across multiple operations teams.
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