Customer Care Specialist / Virtual Assistant

I am Manuel Rodriguez, a dedicated Customer Care Specialist and Interpreter with a passion for providing exceptional service and solutions to customers across various fields. I believe that every interaction is an opportunity to ensure client satisfaction and foster long-term relationships. My goal is to deliver the best possible experience by understanding and addressing the unique needs of each customer.

Throughout my career, I have gained valuable experience working in customer service and administrative roles, where I have honed my communication and problem-solving skills. I am adept at handling client inquiries, managing reservations, and providing first-contact support and troubleshooting. My background includes working with diverse clients, which has strengthened my ability to connect and empathize with people from different cultures.

I am proficient in English at a C2 level, which I achieved through self-study, and I am passionate about technology and gaming. These interests keep me engaged with the latest trends and tools that can enhance customer service delivery. I value human connection and strive to make every customer interaction positive and productive.

In my recent role as an Administrative Assistant at a law firm in Los Angeles, I was responsible for client outreach and assisting prospective clients through the signing process. This position required sales skills and the ability to clearly communicate the benefits of legal representation, addressing any questions or concerns clients had.

Previously, I worked as a Customer Service Representative for a car-sharing service based in Boston, where I managed incoming calls, handled reservation changes, and provided troubleshooting support. This role sharpened my multitasking abilities and reinforced my commitment to customer satisfaction.

Currently, I provide world-class Customer Support at a company producing outdoor appliances based in Utah. My role involves troubleshooting performance-related issues, providing information about the appliances, working with different internal departments to ensure compatibility and veracity of the information I provide, and handling replacement part orders through warranty claims.

I am eager to continue growing in the customer care field, leveraging my skills and experience to contribute positively to any team. I am open to opportunities that allow me to utilize my bilingual abilities and passion for helping others.