Quality and Operations Professional

I am a quality and operations professional with over 6 years of experience working in an international retail company. Throughout my career, I have developed a strong background in quality management, compliance, audits, data analysis, and cross-functional collaboration. I am organized, solution-oriented, and adaptable, which allows me to effectively manage product quality complaints and investigations.

In my recent role as a Junior Consultant in the Quality Department at Lidl Romania, I managed product quality complaints, ensured compliance with legal and internal quality standards, collaborated with suppliers and authorities, and analyzed audit reports to implement corrective actions. Prior to that, I worked as a Quality Assistant where I monitored product quality and customer satisfaction, prepared operational reports, and trained new employees.

My experience also includes a role as a Customer Support Assistant, where I handled customer inquiries via phone, email, and chat, and maintained records using Salesforce. I am fluent in Romanian, English, and Spanish, which helps me communicate effectively in diverse environments.

I hold degrees in Law from Nicolae Titulescu University and in Communication and Public Relations from Titu Maiorescu University. I am passionate about maintaining high-quality standards and continuously improving operational processes to ensure customer satisfaction and compliance.

I am eager to bring my expertise in quality management and customer support to new challenges and contribute to the success of a forward-thinking organization.