Sr Digital Project Manager
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am a results-driven professional with over 12 years of experience in the tech industry, specializing in digital advertising, product lifecycle management, and cross-functional delivery. Throughout my career, I have successfully driven product roadmaps, managed project plans and release management, and delivered impactful solutions that generate significant business value. I excel at collaborating with multidisciplinary teams including engineering, design, finance, legal, sales, and QA to ensure project success.
My expertise lies in setting measurable outcomes such as revenue growth, platform stability, and adoption rates. I have a proven track record of mentoring teams and fostering strong client and stakeholder communication. I am passionate about leveraging agile methodologies and data-driven insights to optimize product performance and operational efficiency.
In my current role as Senior Product Manager for T-Mobile at Moodys Northwest Consulting, I lead defect management efforts to improve platform reliability and customer experience. I have successfully orchestrated legacy app migrations and implemented automation tools to streamline QA processes, resulting in significant workload reductions and improved app stability.
Previously, at Microsoft, I managed product roadmaps and release plans for the Travel Lodging vertical, collaborating with diverse internal teams and driving innovative ad solutions that expanded market coverage and customer adoption. I have also contributed to infrastructure improvements and developed data analysis tools to enhance system performance.
I am continuously seeking opportunities to apply my skills in product management, agile delivery, and cross-functional leadership to drive business growth and technological innovation. I am committed to delivering high-quality products that meet customer needs and exceed expectations.
Professional area
Education
- 2008/2014 Bachelor of Science in Computer Science @ University of British Columbia
Experience
- 08/2023 - Current Senior Product Manager for T-Mobile @ Moodys Northwest Consulting
Led defect management across the digital platform to improve reliability and operational throughput. Partnered with engineering and QA to harden the mobile app, reduce crash drivers, and improve customer experience. Orchestrated deprecation of the legacy app and migration to the T-Life app, aligning cross-functional readiness to ensure a smooth customer transition and accelerate adoption. Implemented analytics instrumentation compliance and built Python automation and an Airtable dashboard to streamline QA communications and inform test case pruning. Achieved a 1.5% increase in app stability, closed over 1,500 defect tickets, and reduced QA manual workload by ~25% per tester (~520 hours/year).
- 12/2017 - 01/2023 Program Manager 2 for Travel Lodging Vertical @ Microsoft
Prioritized roadmap by engaging internal stakeholders and incorporating customer feedback. Managed project plans and GTM enablement. Directed internal ads engineering teams using Agile methodologies. Partnered with finance for revenue models and forecasts. Mentored intermediate to senior PMs. Launched pay-per-stay bidding feature, expanded travel solutions market coverage by 80% YoY, and increased customer adoption by 65% YoY.
- 01/2015 - 12/2017 Program Manager for Rich Ads @ Microsoft
Developed innovative ad extensions from experimentation to launch. Streamlined A/B testing and designed SQL and Python scripts for performance visualization. Launched Dynamic Data Extension, the first ad extension using data feeds for auto-annotation. Conducted sales calls securing 80% customer adoption.
- 03/2014 - 12/2014 Program Manager for Internal Infrastructure @ Microsoft
Performed data mining and analysis to identify system bottlenecks. Developed end-to-end specifications and Balsamiq mockups for bulk operations in Microsoft Publisher Center. Led infrastructure evolution scenarios achieving 70% reduction in ad delivery latency. Created stream tracer tool for visualizing ad delivery status.
- 01/2012 - 08/2012 Game Development Intern @ Blackbird Interactive
Enhanced in-game Audio System with CoRoutines and priority sequence. Implemented unit abilities using Unity API, Scriptable Objects, Unity Editor, and MonoBehaviours in C#. Developed a basic in-game tutorial building tool using internal Event System and .Net delegates.
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