Customer Service and Operations Professional

I am a customer service and operations professional with diverse experience across banking, insurance, telecom, and event management sectors. Throughout my career, I have developed strong skills in CRM systems, data management, cross-selling, customer retention, and technical troubleshooting. Currently, I am a final-year Civil Engineering student at Yildiz Technical University, simultaneously pursuing a dual degree in Banking & Financial Support Services.

My work experience includes roles such as Archive Support Staff at Turk Telekom, where I managed physical and digital archiving processes ensuring data security and compliance. I also worked as a Customer Service Specialist at AtlantisNet, handling high-volume inbound calls and providing technical troubleshooting for internet services, while contributing to revenue growth through cross-selling and upselling.

Additionally, I have experience as a Data Entry Specialist at Kod-A Bilisim, where I maintained data integrity and streamlined archiving workflows. My event management skills were honed at ANT Insan Kaynaklari, managing VIP guest relations and coordinating large-scale corporate events. Earlier in my career, I completed an internship at Kalyon Insaat, assisting in construction site supervision and producing AutoCAD technical drawings.

I am proficient in AutoCAD, Microsoft Office Suite, and various data entry workflows. My language skills include native Turkish, professional working proficiency in English (B2), and elementary German. I am passionate about leveraging my technical and customer service expertise to contribute effectively in dynamic operational environments.

I am eager to continue growing my career in customer service and operations, applying my multidisciplinary background and strong interpersonal skills to drive organizational success.