Technical Support Specialist / Customer Service Representative

I am Jared Guerrero Rodriguez, a highly skilled Technical Support Specialist and Customer Service Representative with extensive experience in IT support, customer service, and data analysis. Over the years, I have developed strong technical knowledge in computer hardware and software, Microsoft Windows operating systems, Microsoft Office applications, and computer networking. I am proficient in using CRM and chat support applications such as Zendesk and Snap Engage, which have enabled me to provide excellent customer support and technical assistance.

My career spans multiple roles including technical support at various tiers, operations management, data analysis, and customer service across different industries. I have worked with well-known companies such as Comcast, AT&T, and TeleTech Holdings, where I gained valuable experience in internet, phone, and TV technical support. Additionally, I have served as an Auxiliary Systems Administrator and IT Technical Support Staff at the Department of Labor and Employment, where I contributed to system administration and database management.

I am also experienced in Unix/Linux server administration and have held managerial roles such as General Manager and Operations Manager. My background includes training in product knowledge, language skills, and network setup, which have enhanced my ability to troubleshoot and resolve technical issues efficiently. I am committed to continuous learning and have attended various technical and language training programs to improve my professional capabilities.

I am passionate about delivering high-quality support and ensuring customer satisfaction. My technical expertise combined with my communication skills allows me to effectively assist clients and colleagues. I am adaptable and able to work in fast-paced environments, managing multiple projects and tasks with attention to detail.

I am seeking opportunities where I can leverage my technical support and customer service skills to contribute to organizational success. I am confident that my diverse experience and dedication make me a valuable asset to any team. I look forward to applying my knowledge and skills in a challenging and rewarding role.