Customer Service Professional

I am a goal-oriented professional with over 3 years of experience in customer service, including roles in café management, barista, and telesales. Throughout my career, I have developed a strong background in quality control, communication, and sales performance, consistently exceeding targets and contributing to business growth. I am passionate about delivering excellent customer experiences and fostering team engagement.

In my recent role as a Store Manager at Cafe Gloria Agra, I managed purchase orders, created training materials for new baristas, and developed marketing programs for new product offerings. I actively ensured staff engagement and contributed to the development of new products to enhance customer satisfaction.

Previously, I worked as a Barista at Starbucks in Riyadh, where I exceeded sales targets by up to 16% by upselling and understanding customer preferences. I also trained new baristas in best practices and company procedures, ensuring high standards of service and product knowledge.

My experience as a Telesales Representative at Fin Ph Trading involved exceeding sales targets by over 18%, improving customer retention, and significantly reducing customer complaints through proactive service and product recommendations. I assisted hundreds of customers weekly with inquiries and problem-solving, demonstrating strong communication and sales skills.

I hold a Bachelor of Hotel and Restaurant Management and a Diploma in Hotel and Restaurant Services from Philippine Women’s University CDCEC Sta. Cruz. Additionally, I have earned multiple certifications including TESDA NC II in Housekeeping, Bartending, and Food and Beverage Services. I am also a certified Coffee Master and Barista Trainer, with expertise in coffee preparation, training, and quality assurance.

I am computer literate with intermediate typing skills and knowledge of MS Office applications. I am a fast learner, adaptable, and highly organized, with strong attention to detail and basic skills in research and video editing. I am eager to join a company where I can bring value and continue to develop professionally.