Customer Service Rep

I am a dedicated and results-driven administrative and customer service professional with over 15 years of progressive experience spanning corrections administration, banking, workforce solutions, and sales. Throughout my career, I have demonstrated the ability to manage sensitive information, prepare confidential reports, resolve complex customer issues, and enhance operational efficiency in fast-paced environments. I am skilled in building strong stakeholder relationships, ensuring regulatory compliance, and supporting leadership through exceptional organizational and communication capabilities. I am committed to contributing to organizational success through professionalism, emotional intelligence, and technical proficiency.

My core competencies include administrative and operational support such as documentation, record management, scheduling, and compliance procedures. I excel in customer service excellence, including client relations, conflict resolution, inquiry handling, and relationship building. I am proficient in reporting and analysis, including confidential reporting, financial record maintenance, and workflow optimization. Additionally, I have strong technical proficiency with Microsoft Office Suite, various computer applications, and database management. My soft skills include problem-solving, critical thinking, collaboration, time management, and emotional intelligence.

In my professional experience, I have served as a Correctional Officer where I maintained safety, order, and security within correctional facilities, monitored inmate behavior, enforced facility rules, and responded to emergencies. I have also worked as a Customer Service Agent at Volt Workforce Solutions, delivering high-quality customer support, resolving inquiries, analyzing workflows, and building strong client relationships. Previously, I was a Customer Relationship & Marketing Officer at Ecobank Nigeria Plc, managing customer account portfolios, promoting financial products, training staff, and maintaining financial records. Early in my career, I worked as a Sales Representative at Cowbell Nigeria, executing sales strategies, managing inventory, and building customer relationships.

I hold a Bachelor of Science degree in Public Administration from Ambrose Alli University in Ekpoma, Nigeria. I am eager to leverage my extensive experience and skills to contribute effectively to future roles and organizational goals.