Dutch Sales & Customer Support Specialist

I am a native Dutch (Belgian) professional with over 10 years of experience in sales and customer support. Throughout my career, I have developed strong skills in cold calling, customer retention, and managing both inbound and outbound communications. I pride myself on being a strong communicator who is focused on delivering results and ensuring customer satisfaction.

My experience includes handling inbound customer inquiries via phone, chat, and email, resolving customer issues efficiently while maintaining high satisfaction levels. I provide product and order support in fast-paced environments and maintain clear and professional communication with customers at all times.

I have managed customer interactions across multiple channels, assisting with orders, subscriptions, and complaints. Retaining customers through effective communication and problem-solving has been a key part of my role. I also handle follow-ups to ensure ongoing customer satisfaction.

In addition, I conduct cold calls to generate leads in the Dutch and Belgian markets, book qualified appointments for sales teams, handle objections, and guide conversations towards conversion. Supporting the sales process through follow-ups and customer interaction is another important aspect of my work.

I have worked with reputable companies such as Teleperformance, MPlus, and AGS Investments, gaining valuable experience in customer support and sales roles. I am proficient with tools and systems including Zendesk, Salesforce, VoIPTiger, Zoiper, Myphoner, and various dialer systems. I am also skilled in Microsoft Office applications such as Word, Excel, and Outlook.

I am fluent in English and a native Dutch speaker, which allows me to effectively communicate in diverse environments. I am eager to bring my expertise and dedication to a dynamic team where I can continue to contribute to customer satisfaction and business growth.