Operations Manager

I am an experienced operations and restaurant management professional with a strong background in high-volume restaurant operations, leadership, customer service, hospitality, behavioral development coaching, and food safety. Throughout my career, I have demonstrated a proven ability to drive sales and profitability through systems analysis, program development, and human resources management. I am passionate about operational excellence and continuously seek opportunities to improve processes and team performance.

Currently, I serve as an Assistant Restaurant Leader at Raising Cane’s in Chicago, where I oversee all aspects of restaurant operations, including staff management, customer service, and financial performance. I have successfully implemented cost-saving measures and strategic plans that have significantly increased revenue and improved operational efficiency. I also develop training programs and conduct performance evaluations to foster employee growth and maintain high standards.

Previously, I worked as an Operations Lead and Shift Supervisor at Starbucks, gaining valuable experience managing fast-paced, high-volume environments. I have honed my skills in coaching, team motivation, inventory and cash management, and operational leadership. My time at Starbucks allowed me to develop a deep understanding of customer service excellence and operational best practices.

I also have experience as an Assistant Store Manager at Aldi, where I managed daily operations, budgets, scheduling, and logistics for a high-volume grocery store. This role enhanced my proficiency in workforce management, forecasting, and balancing operational budgets.

My career began at Subway as a Keyholder, where I developed foundational leadership skills, food safety knowledge, and customer engagement techniques. I am committed to continuous learning and professional development, as demonstrated by my Bachelor of Science degree in Complex Adaptive Systems from Arizona State University and various certifications in food safety and alcohol service.

I am open to opportunities in operations management, director of operations positions, and high-level management roles. I am willing to relocate and eager to contribute my leadership skills and operational expertise to drive business success and foster strong community relationships.