Credentials Coordinator / Medical Staff Coordinator / Administrative Assistant

Responsible for primary source verification of all practitioners appointing and reappointing to the Medical Staff and Advanced Practice Provider Staff, including licensing, board certifications, proof of malpractice insurance, Quality, MCCM, EX, DMF and NPDB. Organize, maintain and verify all aspects of the credentialing process for practitioners, ensuring all legal and regulatory policies and procedures are being upheld. Verify competency through education, training, licensing and work experience. Present completed reappointment applications to the Credentialing Committee for review and approval. Assist practitioners with credentialing applications and questions regarding their status and membership. Receive and screen telephone calls. Use independent judgement to determine priority and sensitivity of inquiries and responses. Follow-up with practitioners and their delegates regarding application status via email correspondence and phone calls when necessary. Responsible for auditing completed files to ensure and reduce the possibility for any errors. Conduct credentialing and verification services for Memorial’s affiliated hospitals. Assist and perform South Broward Hospital District Annual Delegate Audit and NCQA File Audits. Attend monthly Credentials Committee meetings with Management to assist in file presentation and help maintain a record of recommendations made by Committee members.

Responsible for scheduling and coordinating Medical Staff departments, sections and committee meetings, conferences, special events and appointments and maintain assigned calendars. Assist with the processing of medical staff applications and re-appointments as well as maintain Medical Staff Credentialing files. Compose, type and transcribe Medical Staff correspondence, minutes, forms, reports, presentation materials and other written communications as required. Initiate paperwork for providers to obtain their hospital badge and enroll into E-Prescribe- escort to security as needed. Create, monitor and update ER On-Call schedules for multiple departments. Liaison/resource for physicians and allied health providers. Receive and screen visitors and telephone calls. Use independent judgement to determine priority and sensitivity of inquiries and responses. Collect, enter and deposit Medical Staff Dues for MRH active medical staff. Board Letters (reappointments, privileges changes, terminations, and resignations) in addition to pulling DOPs, merging them together, uploading to MSOW and finally sending out. Process FPPEs for new Medical Staff Members, and additional privileges. Assist Legal and Director of Medical Staff with the creating and renewal of on-call contracts in Meditract. Delinquent Medical Records (MRH/MRH/JDCH) Email notifications/confirmation forward any inquiries to Medical Records. Assist with obtaining approval for One case/temp privileges. Elections (MRH alone – 20 Departments) Alternating Medical and Surgical Services. Enter Flu Shot data into MSOW.

Provided administrative support to multiple members of MRH Nursing Leadership (Directors of Nursing). Compose, type and transcribe correspondence, forms, reports, presentation materials and other written communications as required. Schedule/coordinate meetings, conferences, special events, appointments and travel arrangements as well as maintain assigned calendars. Assisted with coordination of hospital activities such as Nurses Week, PCA Day, Retirement Teas, Daisy Awards and multiple fund raisers. Assist with registration and entry of CEU classes. Coordination of Patient First Award process. Receive and screen visitors and telephone calls. Responsible for department orders of apparel, office equipment and supplies.

Pre-screened and interviewed candidates for temporary work assignments. Processed all documents required for new hires. Prepared employee files; facilitated on-boarding process. Processed payroll for approx. 300 employees. Partnered with leaders and district managers on issues related to compensation, benefits, performance management, staffing, on-boarding, retention, and employee relations. Processed leaves of absence, transfers, and Worker Compensation claims.

Responsible for employee scheduling and payroll. Project duties to include: scheduling of appointments for prospective customers, designers and contractors; generate estimates and quotes; order supplies needed to manufacture product; coordinate projects between carpentry, upholstery and painting departments; monitor progress and deadlines; customer communication; quality control; invoicing and payment collection.

Create and verify accuracy of purchase orders, invoices, sales orders and shipping labels. Reconcile credit card, COD, and term purchases daily and monthly. Reporting for overdue accounts/ collection agency. Process credit applications. Supervised employees and warehouse staff.

Managed operations of the Director of Transplant office. Processed domestic and international travel arrangements for Director of Transplant; prepared reimbursement. Assisted in Financial screenings, obtained authorizations/referrals for diagnostic testing, surgeries and appointments with specialists and relating transplant testing. Coordinated clinics for Heart and Lung Transplant services; assist in clinic patient flow. Assisted in communication and problem-solving between transplant clinic and community/referring physicians; including but not limited to the departmental units that interface with transplant patients. Assisted the Director in preparation and submission of grant proposals. Coordinate submissions, prepared and edited biographical sketches. Prepared credentialing documentation and applications for membership in local hospitals. Assisted with the processing of the medical staff applications and re-appointments, and maintained the Medical Staff Credentialing files.

Coordinated purchasing for the department – processed quotes, IDR’s, invoices, PO’s, journal entries and budget revisions. Supported various departmental needs to develop and refine specifications for commodities, supplies or equipment. Updated and executed consulting and service agreements. Operational support of Research Department.

Provided administrative support for Director of Clinical Services and back-up to department Supervisor, Manager. Created and maintained departmental budget database. Supported financial aspects of department to include: tracking of expenses; processing BERFs, PO’s, check requisitions; internal auditing of all departmental BERFs and invoices to ensure compliance with fiscal policies and identify variances from committed amounts and budget; manage clinical equipment and capital requests for Finance review. Maintained all departmental policies and procedures current and in compliance with The Joint Commission standards. Coordinated of clinical staff restructuring and preparation of departmental calendars (free staff/vacation). Served as a direct contact between HR, Director of Clinical Services, Director of Finance, and Assistant Hospital Administrator to help prepare financial documents.

Coordinated and supervised daily staffing assignments for clerical, administrative and clinical staff. Staff support – Hurricane ID’s/Badges, parking cards, time accruals, purchase of uniforms, policies and procedures, departmental policy issues and continuing education. Provided KRONOS timekeeping for Clinical Services department (90+ staff). Maintenance of employee files – (reference checks, ISF, orientation, IDX training, creating e-mail accounts).