I am an operations professional with over 4 years of experience specializing in international medical transport and insurance assistance. My work has involved managing complex logistical operations across multiple regions, ensuring that medical transport solutions are both medically appropriate and cost-efficient. I have developed strong skills in data analysis and process optimization to support business decisions in a global environment.
Throughout my career, I have gained extensive experience working with operational data, KPI tracking, and dashboard development. I am proficient in Excel, Power Query, and SQL, and I am currently expanding my expertise in Python and other data analytics tools. I am motivated to apply analytical thinking to solve real business problems and continuously improve operational processes.
In my current role as Senior Transport Coordinator, I manage international medical transport and repatriation cases, mentor junior colleagues, and lead data analytics projects that enhance operational performance. I have successfully created automated workflows and interactive dashboards that streamline reporting and support data-driven decision-making.
Previously, I coordinated medical repatriations and evacuations, evaluated transport options for cost-efficiency and medical feasibility, and handled complex insurance cases requiring structured decision-making. I have also managed communication with clients and international partners to ensure smooth assistance coordination.
I hold a Bachelor’s degree in Mass Communication, Media Studies, and Marketing from Univerzita Jana Amose Komenského in Prague. I am currently pursuing the Google Data Analytics Professional Certificate to further develop my analytical capabilities. I am fluent in English, Czech, Kazakh, and Russian, and I am eager to continue growing in the field of data analytics and operations management.
Manage complex international medical transport and repatriation cases across multiple regions, ensuring medically appropriate and cost-efficient solutions. Mentor and guide junior colleagues, supporting onboarding, case handling decisions, and procedural knowledge development. Initiated and completed an internal data analytics project focused on operational performance and KPI tracking. Collected and transformed monthly data from multiple sources, building a structured dataset using Excel and Power Query. Created automated data processing workflows to streamline recurring reporting and reduce manual effort. Designed and built interactive dashboards to analyze key metrics. Presented results to management, supporting data-driven discussions and contributing to business decisions, including cooperation with external providers. Took ownership of further improvements focusing on process optimization, KPI tracking, and data automation.
Coordinated international medical repatriations, evacuations, and ground ambulance logistics. Evaluated transport options based on cost-efficiency, medical requirements, and feasibility.
Handled complex insurance cases requiring structured decision-making. Organized and distributed daily workload based on case complexity and operational priorities.
Handled and coordinated medical and logistical assistance for insured clients abroad. Managed inbound and outbound communication with clients and international partners.
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