Senior Technicall Support

I am a dedicated and proactive professional with a strong disposition for continuous learning and achieving objectives. I excel in teamwork, even under pressure, and possess analytical skills that support effective decision-making. I am responsible, honest, punctual, and consistent in my work ethic. I have experience managing personnel and am capable of teaching and training new employees.

My technical expertise spans computing and operating systems, cybersecurity, network configuration including routers and switches, and mobile sales equipment setup. I am proficient in programming languages such as Java and Visual Basic, and I have experience managing databases and SQL.

Currently, I work as an ESM Analyst at TDI LATAM in Buenos Aires, where I ensure client requests and services are managed correctly, maintain the BMC Helix Digital Workplace tool, and customize applications according to company needs. Previously, I have held roles such as Telecommunications Operations Specialist at CANTV, Field Support Coordinator at Asesoria JJSC, Field Support Specialist at Banesco Banco Universal, and Service Desk Analyst at Soporte SPI C.A., where I was responsible for IT support, network management, and incident resolution.

I have completed academic studies including a Bachelor in Sciences and a Technical Superior University degree in Informatics. Additionally, I have pursued various professional courses in ITIL, cybersecurity, BMC Helix Digital Workplace certifications, Cisco networking, programming basics, JavaScript, HTML5, and GSM cell phone technical service.

I am eager to contribute my skills and knowledge to any role related to IT, networking, or technical support, and I am open to positions that allow me to continue growing professionally while supporting organizational goals.