Enterprise Customer Success Leader

I am an Enterprise Customer Success operator with over 15 years of experience scaling strategic accounts and driving expansion revenue across technology, e-commerce, and international markets. Throughout my career, I have helped pioneer the Customer Success Management function at Microsoft following their acquisition of Yammer, co-founded a top 1% Amazon agency generating over $100 million in client revenue, and recently produced over $1 million in revenue within six months at a leading institutional brokerage.

I have been the primary account owner for Fortune 500 and marquee brands such as Hyatt, W Hotels, Yum! Brands, and the Atlanta Falcons NFL organization, achieving over 350% expansion at renewal. My expertise spans enterprise customer success, strategic account planning, renewals, retention, and expansion, with a strong focus on executive stakeholder engagement and cross-functional leadership.

My professional experience includes managing portfolios of top-tier institutional clients in emerging markets, executing cross-desk coverage for multiple currencies, and partnering with government bond desks to deliver unified insights. I have also built and led cross-functional teams, overseeing P&L, compliance, and international logistics across Amazon Seller Central.

I am multilingual, fluent in English and Croatian, with conversational skills in German and Spanish, enabling me to operate effectively across North America, LATAM, and EMEA regions. I am passionate about driving customer success through innovative strategies, SaaS change management, and international expansion.

I am authorized to work in the United States and currently reside in Miami, Florida. I am eager to leverage my extensive experience and leadership skills to continue delivering exceptional value and growth for enterprise clients in dynamic and challenging environments.