Project Manager

Managed release processes, including scheduling, deadline tracking, documentation preparation and stakeholder communication. Monitored key project performance indicators and prepared detailed progress and performance reports for stakeholders and leadership. Facilitated effective communication between cross-functional teams, clients, and senior leadership, ensuring transparency and alignment. Led and organized project-related meetings, workshops, and reviews, driving collaboration and decision-making. Developed, implemented, and optimized project management processes and documentation, ensuring alignment with organizational standards and strategic priorities.

Led the coordination of international initiatives for Ukrainian IT companies — including participation in trade shows, panel discussions, business visits, and webinars — managing the full cycle from planning to execution and follow-up. Co-organized and advised on high-profile international event participation (e.g., Seamless Middle East 2025, VivaTech 2024, Oslo Innovation Week 2024, Money 20/20, Tech Unity: UK & Ukraine, Study Tour to Sweden), overseeing concept development, budgeting, and strategic partner engagement. Fostered partnerships with local and global stakeholders (Ukraine, EU, UK, Japan), contributing to the strengthened positioning of the Ukrainian IT sector in the global market. Worked on promoting Ukrainian IT and Association members through social networks and events, increasing brand visibility and stakeholder engagement. Managed internal documentation and developed analytical reports for management, partners, and donors.

Developed and implemented Standard Operating Procedures (SOPs) for an eCommerce business, covering order processing, customer support, product listings, and returns management. Set up ClickUp to streamline task management, optimize team collaboration, and ensure transparency in daily workflows. Managed tasks end-to-end: created and prioritized tasks, coordinated team activities, and ensured timely execution. Analyzed existing workflows and created optimized, scalable documentation to improve operational efficiency and ensure process consistency.

Led a team of 15, overseeing project execution and maintaining high productivity. Analyzed team performance and improved efficiency by aligning team members with clients, introducing new roles and training, delegating tasks, and breaking projects into clear tasks to support growth. Collected and analyzed data on company and client operations to support strategic decision-making. Ensured project quality control to maintain high visual output standards. Provided onboarding for new Project Managers to support smooth integration and team expertise development. Facilitated weekly coordination meetings and addressed project-related issues. Participated in meetings and negotiations with clients, including handling business correspondence and its translation, contributing to successful client interactions. Actively engaged in testing a new service to improve the quality and efficiency of company services.

Assisted in market research and data analysis to support international trade projects. Participated in document preparation and business correspondence for global partnerships.