Lead Administrative Agent

I am an experienced administrative professional with over nine years of expertise in managing high-volume office environments and leading teams. Currently, I serve as the Lead Administrative Agent in the Office of the CEO at Alert 360, a top national multi-million dollar security company. I lead a department of six administrative agents, ensuring that all contractual agreements, cancellations, and communications are handled with precision and professionalism. I am licensed with the Oklahoma Burglar & Fire Alarm Association, which allows me to legally sign important documents on behalf of my company.

My role involves drafting, correcting, approving, and billing all contracts electronically and manually, while maintaining excellent customer service and attention to detail. I coordinate communications across departments using tools such as Zendesk, Salesforce, Outlook, and Teams, ensuring that customer inquiries are resolved promptly. I also develop and refine department standards and procedures to improve efficiency and have created the first training manual for administrative duties within my department.

I am skilled in managing teams by setting daily expectations and empowering members to meet company standards. I conduct audits, provide training, and assist with improvement plans to enhance overall performance. Additionally, I handle inventory management, supply orders, and service coordination for office equipment across multiple floors.

Previously, I worked as a Loyalty Agent in the Office of the CEO at Alert 360, where I provided exceptional customer service, handled sensitive issues, and maintained customer goodwill. I also have experience in front desk management and reservationist roles in the salon industry, as well as various customer service and supervisory positions in retail and catering.

I am proficient in Microsoft Office, Zendesk, Salesforce, Docusign, MAStermind, Voyager, and Iliad. My strengths include document drafting, conflict resolution, interpersonal communication, and training. I am energetic, optimistic, and adaptable, with a strong commitment to accuracy and professionalism in all tasks I undertake.