Customer Success & Administrative Professional

I am a bilingual Customer Success and Administrative Professional with over 4 years of experience in administrative support, client-facing roles, customer service, and event coordination. I have developed strong skills in supplier management, project organization, and campaign development, allowing me to plan, execute, and oversee multiple tasks efficiently. I am recognized for being proactive, detail-oriented, and creative, with excellent communication skills and a strong focus on delivering positive customer experiences.

Driven by my passion for service, I started my own business to further strengthen client satisfaction through initiative and creativity. Throughout my career, I have successfully coordinated event logistics, managed client and supplier relationships, and provided timely support to improve customer retention and satisfaction. I am adept at multitasking, deadline management, and working under pressure in fast-paced environments.

My professional experience includes roles as an Event Coordinator and Supplier Manager, Marketing and Events Assistant, and Management Assistant. I have consistently demonstrated my ability to support onboarding, prepare reports, and streamline workflows while maintaining confidentiality and accuracy in documentation.

As the founder and owner of Crafty Lab, I have built and managed a small business focused on customer success, handling orders, resolving inquiries, and managing suppliers and social media channels to ensure smooth operations and brand visibility. I utilize organizational tools and CRM practices to track client preferences and interactions, strengthening retention and loyalty.

I hold a Bachelor Degree in Business Sciences with a Minor in Marketing from Universidad de Especialidades Espíritu Santo (UEES), where I completed relevant coursework in CRM, business writing, project management, organizational behavior, marketing principles, and event planning and coordination. I am fluent in English and Spanish and proficient in Microsoft Office Suite, Canva, and CRM systems.